CVWD will be going digital


A presentation during the Crescenta Valley Water District board meeting on Tuesday marked one of the many steps that have been taken by the power company to manage accounts online.
During the presentation, board members were given an in-depth overview of a web portal which will allow CVWD customers to pay their bills online.
Thus far, the criterion for setting up an account is minimal. The portal will ask customers for an email, a password and their utility account number.
Once the above information is submitted the user will be able to manage their accounts, pay bills and even add monetary credit, should a customer want to pay for several upcoming bills automatically.
One specific feature will allow users to view their water usage from up to 12 years ago using charts and graphs.
The CVWD speculates that with this technology staff should even be able to handle account payments over the phone.
In order to pay bills customers will only have the option to use electronic checks. The ability to pay by using credit cards may be added in the future.
Those who wish to create or manage an account can do so by clicking a link at the upper right portion of the CVWD’s main webpage, when the system launches in the weeks to come.
In other news the board addressed a complaint made by residents who reside by the water reservoir on Ocean View Boulevard.
The letter alleges that vegetation around the reservoir has not been maintained.
The board discussed in length its willingness to come to a common ground with residents while complying with budget issues.
Board members also noted that watering the vegetation in excess around the reservoir would pose a problem in light of the drought.
The issue was forwarded to the Community Relations Committee for further consideration.