By Natalie MAIER
The Crescenta Valley Veterinary Hospital (CVVH) in La Crescenta had its fourth annual client appreciation open house on Saturday from 11 a.m. to 2 p.m.
The hospital invited clients to visit and to learn about some of the equipment used for treating pets. It was a relaxed and informal setting for clients to meet and talk with the hospital’s staff members and veterinarians. Raffle tickets were handed out and gift baskets, filled with dog treats and toys, were given away in the reception area as were goody-bags for the pets.
Nancy Black, director of CVVH, said that every year the number of people coming to the open house grows. This year about 70 people were in attendance.
“We want to give a little back to [our clients] since they are the reason we’re here,” said Black. “We want to acknowledge them for taking such good care of their pets.”
One of the veterinarians, Thomas Black, DVM, who is Nancy’s husband, said that the open house was a great way to build personal relationships with their clients and to give them a chance to see first-hand a what goes on at the hospital. He added that many of the clients are interested in the different machines and equipment used to treat their pets.
“[The open house] is a fun time for everyone,” Thomas said.
Vet assistant Marc Wells agreed with Black, adding that for the clients seeing the different machines “takes away the mystery and makes them feel more comfortable.”
For 10 years, La Crescenta resident Pat Swain has been bringing her two dogs to CVVH. She said that she came to the open house because she finds it interesting and she also wanted to show her support for the hospital.
Monica Euredjian attended with her 2-year-old poodle Dantes and her two daughters. Euredjian was enthusiastic in her praise of how Thomas has treated Dantes. She added that the customer service at the hospital was “excellent” and that the staff members continually exceed expectations.
Euredjian’s two daughters, ages 8 and 9, were particularly interested in the X-ray machine. Euredjian said that bringing them to the open house was a great learning experience for them.